Travelling in the UK
If you miss your next train because a previous connecting train service was delayed, you will be able to travel on the next train provided by the train operator (if the entire journey is booked under one ticket). We recommend speaking to a member of staff on the delayed train or at the connecting station to confirm this or any other options that may be available to you.
Travelling with Eurostar:
If you miss your Eurostar because of a disruption on your first train in the UK, speak to a Eurostar staff member; they should be able to assist you in getting on the next available train.
If you miss your connecting Railteam train due to a disruption on your Eurostar, talk to a staff member to confirm the delay or cancellation of your Eurostar train. They will assist you in getting on the next available connecting train for free.
Travelling in mainland Europe
General advice is available below, but we always recommend speaking to a member of staff on the delayed train or at the connecting station to get specific advice for your situation.
Connecting to the same carrier
If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.
Please note: Renfe only guarantees the connection between its services if the following conditions are met:
- The connection does not involve Cercanías or Ancho Métrico services.
- The theoretical arrival time of the first train and the departure time of the second train have a time interval equal to or greater than 60 minutes (for transfers within the same station) or equal to or greater than 90 minutes (for transfers between two different stations).
- The station where the connection is made is located on Spanish territory.
Connecting to a different carrier
If you are travelling by high-speed trains and your connection is between 2 different carriers, then you could benefit from:
HOTNAT guarantee (“Hop On The Next Available Train”)
Eligible criteria:
- Missed a connection between 2 high-speed trains from the Railteam alliance: DB (ICE), SNCF (TGV), Eurostar, TGV Lyria.
AND
- Your connection departs from one of these stations.
| France | France & Belgium | Germany |
| Paris Gare du Nord | Lille Europe Station | Frankfurt Main Station |
| Paris Gare de l’Est | Lyon Part Dieu | Cologne Main Station |
| Paris Gare de Lyon | Strasbourg | Offenburg |
| Paris Montparnasse | Brussels Midi-Zuid | Stuttgart |
AJC (Agreement on Journey Continuation)
The Agreement on Journey Continuation (AJC) is an agreement between 16 European rail operators to allow passengers on international trains to catch the next available train at no extra cost if they miss their connection.
The 16 operators involved are:
| SNCF (France) | DSB (Denmark) |
| SNCB (Belgium) | SZ (Slovenia) |
| Trenitalia (Italy) | ÖBB (Austria) |
| Renfe (Spain) | NS (Netherlands) |
| Deutsche Bahn (Germany) | CD (Czech Republic) |
| Eurostar (France/Belgium/Netherlands/Germany) | ZSSK (Slovakia) |
| BLS (Switzerland) | SJ (Sweden) |
| SBB/CFF/FFS (Switzerland) | CFL (Luxembourg |
If you miss your connection on an international journey because your previous train was delayed, you should go to the ticket office of your connection station (the station where you should have boarded on the international train you missed).
The procedure is the same for all operators who have signed up to the agreement.
Other carriers and stations
If your journey is not covered go to My Bookings to check if the flexibility of your ticket means you can go on a different train. As always we recommend speaking to a member of staff on the delayed train for further advice.