How will I receive my tickets?{Contact us link}

Etickets (PDF)

• Sent by email

• Can be shown in the app, on your phone or printed on A4

Mobile Tickets

• Available instantly in the app

• Must be activated before travel

Print-Your-Own

• Link sent by email to print at home

Ticket machine collection

• Available at 1,700+ machines in the UK (15 minutes after booking)

Postal delivery (UK only)

• Standard Post: sent within 24 hours (if travel is 7+ days away)

• Next-Day Delivery: arrives before 13:00 next business day (if booked before 15:00)

SNCF / TGV Lyria

You can:

• display your ticket in the Trainline app,

• print it on A4,

• print it at an SNCF self-service machine using your 6-letter booking reference.
  If you have a Carte Voyageur and added it to your profile, you may also show it to the conductor.

OUIGO

• Tickets available in the “My Tickets” section of the app 4 days before departure

• You’ll also receive a PDF by email 4 days before departure

🔎 If you haven’t received your tickets:

• retrieve them on the OUIGO website using your booking reference + email, or

• use the email search option if you don’t have your reference.

You can present:

• the barcode in the app,

• the PDF on your phone,

• a printed A4 copy.

Eurostar

• Tickets sent by email

• Show them in the app or print on A4

⚠️ For travel to/from London, you must fill in API (Advance Passenger Information).

• Eticket sent by email

• Viewable in the app or printable on A4

Trenitalia

Depending on the ticket type, you will receive:

Electronic ticket

• Sent by email (PDF)

• Show in the app or print on A4

Regional Digital Ticket

• The PDF received is not valid for travel

• You must show the activated QR code in the app

• More info available in our dedicated article

Ticketless

• You will receive an email with a PNR code

• On board, simply tell the conductor the 6-character code

• Keep your confirmation email accessible

Italo

You will receive an electronic ticket. You can:

• give the booking code when asked by staff,

• print the confirmation email,

• or show your journey details in the Trainline app or mobile site.

Renfe & iryo

• Eticket sent by email

• Viewable in the app or printable on A4

OUIGO España

OUIGO (not Trainline) will send your tickets directly.
They are usually generated within a few minutes of completing your booking.

If you don’t receive their email:

• You can download your tickets from the “Mis Reservas” section on the OUIGO España website.

Cercanías

For Cercanías bookings:

• You will receive a print-at-home eticket in your Trainline confirmation email.

• The ticket is also available as a PDF in your Trainline account.

• You can scan the PDF’s QR code directly from the Trainline app.

Note: Once printed at the station or validated at a QR scanner, Cercanías tickets are valid for 2 hours.

(CD, CFL, DSB, SBB/CFF, WESTbahn)

• Eticket sent by email

• Usable in the app or printable on A4

ÖBB (Austria)

• Eticket sent by email

• Some tickets must be generated manually (“Generate Ticket”)

• For international travel: A4 print is mandatory

• Can be shown in the app or printed

• Check your spam folder

• Use the Find a booking page

• Or contact us