Quick refunds
The easiest way to refund or change your ticket:
- Open your confirmation email and click “Manage booking”.
- Can’t find it? Search your inbox for auto-confirm@info.thetrainline.com. I
- f you have an account, log in to see all your bookings in one place.
Which tickets can be refunded?
Flexible tickets (Anytime, Off-Peak, Super Off-Peak)
Refundable online (a small fee applies).
You have 28 days after the ticket expires to request a refund.
If your mobile ticket has been activated, it can’t be refunded.
Advance Single tickets
Non-refundable, but you can change the date or time of travel (same stations).
SplitSave tickets
Flexible parts of your journey can be refunded.
Advance parts can only be changed.
If your journey includes both, you can change all tickets, but not refund them.
Refund fees
Refunds are subject to a small processing fee, which varies based on the ticket price. Please see our dedicated page for more information.
If your train was delayed or cancelled
Cancelled train
You can use your ticket on the next available train with the same operator.
If you decide not to travel, you’re entitled to a full refund.
To claim, go to My Bookings → select your journey → Refund tickets.
Delayed train
If you travelled but were delayed, refunds don’t apply — but you can claim Delay Compensation directly from the train company.
See our Delay Compensation guide for details.
How to request a refund
If you have an account
Go to My Bookings (website) or My Tickets (app).
Select “Refund my tickets”.
If you don’t have an account
Find your confirmation email.
Click “Manage booking” and follow the on-screen steps.
When will I get my refund?
Refunds are usually processed within 3–5 days.
You can check the status in your account:
Status guide:
Refunded / Approved: It’s on the way — you’ll see it within 5 days.
Processing / Action Required: We may need your paper tickets back.
Rejected: The ticket was used, scanned, or already activated.
If your card has expired
Refunds always go back to the original payment card.
If your card has expired, the refund should still reach your account.
If your account is closed, contact your bank — they’ll hold the funds and can transfer them.
If your bank says the refund was returned to Trainline, ask them for an ARN number so we can trace it.
Tip: The quickest way to get your money back is to request your refund online through My Bookings or your confirmation email.