Refunds usually take 3–5 working days to process.
You can check the status of your refund in your Trainline account.
What your refund status means
Refunded / Refund Approved
You’ve done everything you need to. Your refund is on its way and should appear in your account within 5 days.Refund Processing / Refund – Action Required
We may need you to return your printed tickets before we can process your refund.Refund Rejected
We’re unable to refund your tickets. This may be because your eticket has been scanned or your Mobile Ticket has been activated.
My card has expired
We can only refund the card originally used to make the booking — this helps make sure refunds go to the correct place.
If your card has expired, this usually won’t affect the refund being returned to your account.
If your account is closed and the refund hasn’t appeared after 15 days, please contact your card issuer.
They’ll be holding the funds for you and can arrange a transfer to your new account.
If your card issuer confirms that the refund funds have been returned to us, please ask them for an ARN number so we can trace the refund on our end.