Can I request a refund on my Season Ticket?

You can request a refund on the unused portion of your Season Ticket if:

• Your Weekly Season Ticket has three or more days of validity remaining.

• Your Monthly or Custom Season Ticket has seven or more days of validity remaining.

• Your Annual Season Ticket has two or more months of validity remaining.

How to request a refund

You can request a refund using one of the methods below, depending on your ticket type.

Digital Season Ticket

You can request a refund in the ‘My Tickets’ section of the Trainline app.

Paper Season Ticket

1. Log in to your Season Ticket account.

2. Select your Active Season Ticket and click ‘Refund’ in the bottom left corner.

3. Download, print, and complete the Season Ticket Refund Application Form. Please include:

   • Your full name

   • Transaction ID

   • Company name (if provided by your employer)

   • Contact details

   • Reason for cancelling (e.g. no longer required)

4. Send your ticket and completed form to:

   Seasons Department
   PO Box 23971
   Edinburgh
   EH3 5DA

We recommend sending it by recorded or special delivery.

Refund timing and conditions

The last date of use will be set as either:

• The date you list as the last day of use on your refund form, or

• Up to three working days before we receive your application — whichever is earlier.