Refund for a cancelled train{Contact us link}

Refund for a cancelled train

If your train is cancelled at least 48 hours in advance and we email you to let you know, you can use your current ticket to travel on the two services before or after your train that are run by the same train company as your original booking.

Flexible tickets such as Off-Peak and Anytime tickets also offer further flexibility allowing you to travel at various times of the day. Remember to check the conditions of your ticket in case you can only travel with a certain operator/ route.

If your train is cancelled within 48 hours of departure, you can use your current ticket to….

• Advance Singles – you can use your current ticket to travel on the service directly before or after your train that are run by the same train company as your original booking.
• Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

Remember to check the conditions of your ticket in case you can only travel with a certain operator/ route.

If this doesn’t work for you and you can no longer travel, you’ll be entitled to a refund.

If you are making a return journey and only one leg of your journey is affected, we can offer a fee-free refund or change of journey for both legs of your trip. This also applies if you have two single tickets that together form a return journey.

SNCF

For TGV, Intercités, or TER + TGV journeys:
If your train has been cancelled, contact us within 90 days of travel.

TER regional trains: TER does not offer refunds or compensation for cancellations, but most tickets are valid all day, so you can take the next train.

Eurostar

If your Eurostar train has been cancelled, contact us within 90 days of travel.

OUIGO (France & Spain)

If your OUIGO train is cancelled, the carrier will contact you directly. You can choose:

• A free exchange, or

• A voucher for the ticket value.

You can manage this directly in your OUIGO account (My Bookings).

TGV Lyria

If your train has been cancelled, please contact us.

Deutsche Bahn

If your train has been cancelled, contact Deutsche Bahn directly using their refund form.

Trenitalia

If your train has been cancelled, contact Deutsche Bahn directly using their refund form.

Italo 

Refunds are issued as vouchers (discount codes) within 30 days of the cancelled service.

Renfe

If your train has been cancelled, please contact us.

iryo

If your train has been cancelled, please contact us.

OUIGO Spain

You’ll be notified by email or WhatsApp. You can:

• Change to another OUIGO train at no cost (within 30 days), or

• Request a refund as a voucher or direct refund (voucher valid for 6 months).

To make a complaint, use OUIGO Spain’s contact form.